TERMS

PAYMENTS 

ALL PRICES ARE IN USD 

PLEASE NOTE THE TERMS & CONDITIONS FOR THE PAYMENT GATEWAY CHOSEN FOR THE TRANSACTION AS CUSTOMERS ARE RESPONSIBLE FOR THE TRANSACTIONS WHICH ARE MADE.

SHIPPING

WE ARE CURRENTLY BASED IN AUSTRALIA & LOS ANGELES

PLEASE NOTE: THAT SOULPARIS WORKS BASED OFF A PRE-ORDER BUSINESS MODEL. PRE-ORDER SHIPPING DATES MAY VARY AND BE SUBJECT TO DELAYS. SOULPARIS IS A SMALL TEAM THAT ATTEMPTS TO CREATE MOST GARMENTS BY HAND. PLEASE ALLOW UP TO 10-28 BUSINESS DAYS FOR ORDER PROCESSING & MANUFACTURING.

ONCE YOUR ORDER HAS BEEN PROCESSED ITEM(S) WILL BE SHIPPED WITHIN 48 HOURS. ORDERS ARE NOT SHIPPED OR DELIVERED ON WEEKENDS OR LOCAL PUBLIC HOLIDAYS. 

PLEASE ALLOW UP TO 3-5 BUSINESS DAYS FOR SHIPPING. INTERNATIONAL ORDERS MAY BE SUBJECT TO FURTHER DELAYS BASED ON COUNTRIES COURIER. 

LOCAL TAXES

PLEASE NOTE THAT LOCAL CHARGES (SALES TAX, CUSTOMS DUTY) MAY OCCUR, DEPENDING ON YOUR REGION AND LOCAL CUSTOMS DUTIES. THESE CHARGES ARE AT THE CUSTOMERS OWN EXPENSE. 

SERVICE DELAYS 

JEIDA WOODS | SOULPARIS IS NOT RESPONSIBLE FOR UNEXPECTED SHIPPING DELAYS CAUSED BY EXTERNAL CIRCUMSTANCES WHICH MAY DELAY THE DELIVERY OF YOUR ORDER (CLEARANCE DELAYS, CUSTOMS AND TAX ETC). 

WE ARE NOT RESPONSIBLE FOR LOST, STOLEN OR MISSING PACKAGES - PLEASE CONTACT YOUR COURIER WITH YOUR TRACKING/WAYBILL NUMBER FOR THESE ENQUIRIES.

EXCHANGES

NOTE THAT SIZE AND COLOUR OPTIONS CANNOT BE CHANGED ONCE YOUR ORDER HAS BEEN CONFIRMED. PLEASE READ OUR SIZING GUIDE CAREFULLY BEFORE PURCHASING.

ACTUAL COLOURS AND DESIGN MAY VARY SLIGHTLY, DUE TO DIFFERENT DEVICE SCREEN SETTINGS, THE LIGHTING IN THE INSTALLATION LOCATION, SLIGHT DIFFERENCES IN PRODUCT FINISHES OVER TIME AND OTHER FACTORS.

ORDER CANCELLATIONS

PLEASE NOTE THAT ORDERS CAN ONLY BE CANCELLED WITH NOTIFICATION VIA EMAIL TO US AT INFO@JEIDAWOODS.COM WITHIN 24HRS OF ORDER PLACEMENT. IF YOUR ORDER HAS BEEN FULFILLED AND SHIPPED OUT, YOUR ORDER CANNOT BE CANCELLED. 

RETURNS

PLEASE READ ITEM DESCRIPTIONS AND SIZING GUIDE CAREFULLY.

WE ACCEPT RETURNS ON PURCHASES WITHIN 7 DAYS OF RECEIVING YOUR ITEM. FOR SAFETY REASONS, WE DO NOT ACCEPT RETURNS ON SWIMWEAR UNLESS FAULTY.

TO CREATE A RETURN REQUEST, PLEASE EMAIL US WITH YOUR ORDER NAME, NUMBER AND RESIDENTIAL ADDRESS. 

PRESS ENQUIRIES

INFO@JEIDAWOODS.COM